Family First Senior Care is locally owned and based in Spokane, Washington.

Serving Spokane-area individuals and families since 2005, we provide in-home care and care management
services with dignity and kindness.


Jennipher Ama, RN CMC
President, Aging Life Care Manager

Jennipher , President and Founder of Family First Senior Care, Inc, is one of the area’s leading experts on Home Care and Geriatric Care Management. As a Registered Nurse and Certified Care Manager, specializing in Critical Care Nursing, Jennipher uses the skills and experience gained over many years working in healthcare and business development to advocate for those in need of additional assistance throughout their continuum of care.

Jennipher is committed to ensuring Family First continues to deliver high quality service as well as providing a great work place for every employee.She has successfully led Family First to being awarded the distinguished Best of Home Care Provider of Choice award for the past eight years.

Jennipher is an active member of the Aging Life Care AssociationTM, Home Care Association of America, Washington Home Care Association, Spokane Valley Chamber of Commerce and the Spokane Estate Planning Council. She served on the board and is the past President of the Washington Home Care Association and is as a previous board member for the National Association for Women Business Owner’s Northwest chapter. 


   Nancine Hawkins
   Operations Manager

Nancine joins us after having been in many different phases of medical management and In-Home Care over the past 40 years. After earning her BSN from the University of Arizona, she then went on to receive her MBA from the University of Nevada.

Nancine gained firsthand knowledge of how to "maneuver" through the stages of helping family deal with the complications of aging while taking care of her elderly parents and other family members. Through these experiences, Nancine has become deeply committed to providing the highest level of care and to aid our seniors to remain in their own home as long as possible.

Nancine is also involved in numerous volunteer organizations throughout the Spokane area, where her passion for helping others can shine through. She also loves outdoor activities, such as fishing and hiking, and is a DEDICATED Seattle Seahawk fan (Go Hawks!)


   Rhonda Spangler, BASW
       Aging Life Care Manager

Rhonda earned her Bachelor's of Arts in Social Work from the University of Washington. She spent many years working in a hospital setting, providing clinical intake and case management services at an adolescent psychiatric facility in Montana. Relocation to Spokane allowed Rhonda the opportunity to refocus her enthusiasm for another generation in need of advocacy and services through her work at DSHS/ALTCEW. Rhonda's passion for geriatric care management grew out of assisting aging relatives experiencing personal health challenges. She saw firsthand the stress and uncertainty her loved ones faced while interacting with the health care systems. It was then that she became personally invested in assisting our senior population access the necessary resources in order to live out the rest of their lives safely and with dignity. 


   Suella Koontz, MSW
Aging Life Care Manager

Suella worked as a Supervisor for Providence Health and Services for many years, learning that she loved being able to help people of all ages and backgrounds succeed in achieving their goals. She watched the example her parents set as they took care of their own aging parents and developed a strong belief in the importance of honoring and giving back to our family and elders. She then went back to school, earning her Master of Social Work degree from EWU, and ultimately working for Frontier Behavior Health/Elder Services where she learned firsthand about the issues and challenges involved in aging, as well as resources to help people age safely in their own homes. Suella wants to continue to help seniors be able to live meaningful lives in their own homes as they age.               


Lisa Ridgeway
Marketing Director

Lisa Ridgeway manages our marketing and community relations for Family First Senior Care. She joins our team with over 8 years of marketing experience and is well skilled in the many areas of community outreach, marketing and promotions. She graduated from Gonzaga University with a Bachelors of Business Administration, where she found her passion for volunteering and helping within her community. Through her marketing efforts at Family First Senior Care, she directly helps those throughout the community access the quality care and assistance that supports seniors living a comfortable and fulfilling life at home. 


Sue Murray
Care Coordinator

Sue is responsible for managing our caregivers while they work in our seniors’ homes and meet their needs. She finds assisting seniors and helping them achieve independence rewarding. Sue has always been involved in service for others, working for more than 12 years in health care staffing. The focus on quality and relationships is what she loves about Family First.


  Jenn Shuman
Care Coordinator 

Jenn has worked in healthcare for over 5 years, starting her career working in Physical Therapy. She enjoyed helping the senior population so much that she wanted to change career paths to do more for them. Her family had been effected by Alzheimer's and her heart was telling her that she needed to help those effected by the disease. This prompted Jenn to join the FFSC team and began working with seniors to ensure they are getting the best care possible in the comfort of their own homes. When she is not working, Jenn volunteers with Donate Life Northwest, where she is helping raise awareness for organ donation.


Susie Seher
Accounting Specialist

Susie comes to Family First Senior Care with a very long and diverse business background. In 1974 she started her career doing payroll and earned a certificate in Human Resources Management. She then went on to many exciting positions, including owning multiple businesses, as well as managing luxury style retirement hotels in California. Susie has a passion for business but her true passion lays in accounting and being an integral part of a back-office support team.She was looking forward to enjoying her retirement years and the time to explore the U.S. and Canada, however, she finds it very difficult to just stop working altogether.Consequently, when the opportunity of becoming a part-time Accounting Specialist at Family First Senior Care offered, she was absolutely thrilled. Having gone through the experience of seeking home care for her 92-year old mother just months earlier, Susie is fully aware of how essential Family First Senior Care’s services are, not only for our aging population but for their families as well.



Heidi Hodges
Scheduling Coordinator

Heidi started in health care when she was a teenager and worked as a Certified Nursing Assistant for eight years. She was in long-term care facilities for most of that time, which is when she realized that she has a passion for working with seniors. When she coordinates the schedules at Family First, Heidi’s goal is to match each client with the caregivers who meet their needs best, and to ensure that clients receive the highest quality care on a long-term basis.



   Tracy Roebuck, SW
Aging Life Care Manager, Tri-Cities

Tracy’s 15- year career has included work as a Social Service Director, Discharge Planner for Long Term Care Facilities and Hospitals, Case Manager for Southeast Washington Aging and Long- Term Care and as a Family Therapist for the Institute for Family Development. Tracy obtained her Bachelors of Social Science degree with an emphasis in Psychology and Sociology from Washington State University and has a wealth of expertise and knowledge working with geriatric clients, those with mental health disorders and physical disabilities.

Tracy has lived in the Tri Cities area for over 22 years and is very familiar with the local resources available to help individuals in many situations. In addition to her well-rounded Social Work experience, she is very empathetic to the stress and emotions families and clients go through when they are dealing with major health concerns and decisions, as she is assisting her elderly parents maneuver through many issues facing the aging population.



Theresa Schmautz
Office Assistant

Theresa has worked in the medical field as a receptionist for more than 15 years, and she is also involved in caregiving services with her church. There’s a special place in her heart for the elderly in our community, and she’s honored to be part of a company that shares her passion. “It’s rewarding to know that each person we serve is cared for like a member of my own family,” Theresa says.

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